If you are not entirely satisfied with your purchase, and wish to return it, you must open a returns request via email with the order number and reason for your return. Send your request to firstname.lastname@example.org. This must be done within 14 days of receiving your goods.Please note, you are liable for the outward and return delivery costs, we recommend the return is sent back via a trackable service. Once received, a refund for the item(s)will be actioned. For missing parts or damaged orders, contact us within 24 hours of receiving the goods. For more assistance call us on 0844 997 0575 or 07748 530073. Please note, TJ Lighting Solutions are not liable for the goods once they have left our warehouse or suppliers but we will do our very best to resolve any issues.